On Hold Exceeded The Business Hours. Alternatively you may only have a business SMS number for customer service We’ve rounded up 12 examples of afterhours auto replies to help you craft your own Feel free to borrow them and tweak as needed! General AfterHours Auto Replies Create a general afterhours auto reply for customer messages that arrive in your main shared inbox.

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3 Include a “Call to Action” in the IVR Messages The idea of a calltoaction message is to give the customer a little bit of information and something they can act on to boost your revenues and their satisfaction As Steve says “Hold messages can be great to sow the seed of an idea in the customer’s mind Think of this type of.

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How to specify hours to put service level agreements on hold During nonbusiness hours SLA timers stop running while your company is closed and continue when business hours resume 1 Navigate to Settings > Company Settings > SLA Policies 2 Select.

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